Many of the bikes have the same problem, an incorrectly set Star nut or washer which essentially is the critical last resort for holding your forks and wheel to your handlebars.
I am sure you can imaging the consequences of these 2 not being connected to one another.
A simple fix with our star nut setter tool to ensure straight fitting at the correct depth.
We can inspect yours free at The Dogs Wheels Bike Shop Plymouth, and to set with our alignment and depth tool we would charge £10.00. If your star washer is in bad condition they are only 99p.